Aftersales Business Manager - East Europe

ob description This position directly reports to the Aftersales Manager and will work directly with East Europe dealers. Its responsibilities are: Annual Parts and Accessories target setting and Dealer target achievement Customers Program target setting and dealer target achievement NPS target setting and dealer target achievement Technical Service KPI (warranty spending, BOL timing, network training fulfilment, days down) monitoring and improvement Customer Care management Main activities To support product technical issues resolution To assess and approve warranty claims To implement with the dealer network commercial actions to support the achievement of their annual targets To discuss and agree annual aftersales marketing plans and complete periodic reviews To discuss and agree annual aftersales training plans between Maserati and dealer network To implement actions plan to increase Net Promoter Score To manage customer relations issues To manage anomaly claims and back order issues To ensure that dealer network maintains Maserati Quality standard and follows Maserati Operative procedure Requirements Master's degree in Engineering (preferably) Cross-functional leadership and teamwork skills Analytical and problem solving attitude Good communication and relational skills Good knowledge of MS Office (especially Excel and PowerPoint) . Fluency in English ...