Technical IT Analyst

BELLCO, now part of Medtronic in the Renal Care business, is a company, based in Mirandola (Modena – ITALY), leader in systems for haemodialysis and extracorporeal blood purification. Our therapies and systems are employed for the treatment of renal failure, multiple organ failure, sepsis and cardiac decompensation. We are focused on satisfying the needs of patients and experts through: Innovation, Research, Development of advanced Nephrology, Intensive Care and Cardiology Therapies. You will work in a quite dynamic and international environment providing helpdesk support to end users in two manufacturing plants based in Italy, but still collaborating with global IT teams through the world. Your ability to be positive and helpful is a plus as you will have to deal with lot of users with different needs. You will support all technical functions in their hardware and network needs, making sure that Medtronic standards are always met. RESPONSABILITIES • Resolves technical problems that originate by telephone in a call centre/help desk environment. • Uses expertise in customer service and technical knowledge gained from previous experience to resolve issues surrounding the installation, usage, and training of customers on software and/or hardware products. • Provides technical support to users for either PC, server or mainframe applications and hardware. • Interacts with Medtronic network services, software systems engineering and/or applications development in order to restore service and/or identify problems. • Ensure all IT systems fulfil required software validation needs • Keep informed of latest technologies and developments that can benefit Medtronic. KEY SKILLS & EXPERIENCE • Computing Education • 2 Years’ experience in IT department supporting manufacturing and office users in a regulated environment • Windows 10 and Office 365 support experience • Knowledge of IS tools, technologies and concepts • Knowledge of Networking technologies and terminologies • Experience with machine integration and networked manufacturing equipment • Excellent communication skills • Self-motivated and proactive • Ability to work under minimal supervision • Positive / Helpful Customer Service attitude is a must • Languages English, French or German could be a plus About Medtronic At Medtronic, you will find a diverse team of innovators who bring their unique backgrounds and their individual life experiences to work every day. We work hard to cultivate a workforce that reflects our patients and partners, we believe it’s the only way to drive healthcare forward. We want to attract a diverse workforce, regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, veteran status, or any other characteristic protected by state or local law. Join us and bring the power of your point of view to our culture of collaboration and innovation. It is through strong diversity, inclusion and engagement that we can remain a leader in medical technology and solutions. And by embracing everything you have to offer — your unique perspectives, talents and contributions — we can live up to the promise of our Mission. Together, we can change healthcare worldwide. At Medtronic, we push the limits of what technology, therapies and services can do to help alleviate pain, restore health and extend life. We challenge ourselves and each other to make tomorrow better than yesterday. It is what makes this an exciting and rewarding place to be. We want to accelerate and advance our ability to create meaningful innovations - but we will only succeed with the right people on our team. Let’s work together to address universal healthcare needs and improve patients’ lives. Help us shape the future. Physical Job Requirements The physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. For Office Roles: While performing the duties of this job, the employee is regularly required to be independently mobile. The employee is also required to interact with a computer, and communicate with peers and co-workers. Contact your manager or local HR to understand the Work Conditions and Physical requirements that may be specific to each role. (ADA-United States of America) ...