TECHNICAL CORNER SPECIALIST (CCM TRACTOR)

COMPANY PROFILE: CNH Industrial is a global capital goods company specializing in equipment and services for Agriculture and Construction. The Company operates commercially through its brand portfolio which includes Case IH, New Holland Agriculture, Steyr, CASE and New Holland Construction Equipment. More information can be found on the corporate website: www.cnhindustrial.com PRIMARY FUNCTION: The Technical Corner Specialist will help to identify crucial parameters of operation of customer machines and work with dealers to provide them early insight of actions that can be taken to reduce downtime. As a member of the Product Support organization the Technical Corner Specialist will work with the engineering, product development, technical support and brand service teams globally to identify opportunities to monitor and proactively contact dealers to expedite the diagnostic and repair process. ESSENTIAL RESPONSIBILITIES: Identify opportunities for proactive downtime reduction using data trends Develop contact triggers to notify CNH Industrial and its Dealers of critical service opportunities. Provide expert technical advice based on data from machine performance monitoring to dealership service departments. Work with technical publications to create diagnostic packages related to developed triggers. Utilize the Universal Control Room, telematics portals, and THD data to deliver solutions to dealers and customers. Collaborate with global counterparts as well as the brand and digital groups to align and share strategies. QUALIFICATIONS/REQUIREMENTS: Bachelor's Degree preferred in Engineering Technology or related degrees 3 or more years of technical experience Dealership experience (aftermarket) Technical experience with agricultural equipment Strong familiarity with Microsoft Excel and data analysis Technical writing skills are strongly preferred Good English knowledge ...